Closure FAQ

Botany.bio is closing

It is with a heavy heart that we announce Botany.bio will be closing permanently. Our last day of operations has not been set but will be within a matter of weeks. We promise to offer more information as it becomes available. 

With that said, we would like to thank every one of you for your continued support and advocacy since the beginning of this project. Though we will no longer be involved in this industry, we are passionate about the ongoing research in this area, and are hopeful that many great discoveries await. We are so humbled by your support and are wishing all of you the very best in your own journey of personal discovery.

If you have additional questions we have done our best to answer the most common ones on the FAQ below.

With Gratitude,
Team Botany.bio

Frequently Asked Questions

Q: Why is Botany.bio closing?
A: Unfortunately due to increased regulatory action over the last year we have concluded it is not possible to continue to operate.

Q: I plan on placing an order before [CLOSURE DATE], will I receive it like normal?
A: Yes, you will.

Q: I have an issue with an order right now. What do I do?
A: Our customer support team is available to help you. You can email them directly at [email protected]

Q: What if I have an issue with an order that arrives after closure?
A: Our support team will find a way to help you. You can contact them directly at [email protected]

Q: Will there be any delay in shipping my order?
A: There will be no delay, we will ship orders as usual.

Q: Can I purchase products directly from you after closure?
A: Unfortunately, no.

Q: Where do you recommend I purchase my favorite products after closure?
A: Unfortunately, we can’t recommend anyone.

Q: If a product goes out of stock before closure, will it be restocked?
A: Unfortunately, no.

Q: I have store credit. Do I need to spend it on or before [CLOSURE DATE] in order to be able to use it?
A: Yes, you do. All unused store credit will be unavailable after closure.

Q: Can I have my remaining store credit returned as a refund or PayPal?
A: Unfortunately, no. Our apologies for any inconvenience.

Q: What will you do with residual stock after closure?
A: We will destroy it.

Q: Can I make a large wholesale purchase at a discount?
A: Yes. If you are planning to order more than $1000 worth of product, please reach out to our support team about wholesale pricing.