Frequently Asked Questions (FAQs)

Our primary leverage in pricing is volume. We purchase raw materials at large scale which allows us to benefit from economies of scale in manufacturing and quality control.

Another consideration is pricing strategy. Our prices are derived from operational costs, rather than aggressively marketing and charging what the market will bear. We believe in sustainable business practices, so we focus on your needs, our customer’s satisfaction and products that can create the most value.

We verify every batch of every product with the help of accredited independent third party laboratories. The equipment and methods required for each product vary widely. For this reason we work with several speciality labs and PhDs in analytical and organic chemistry to design our analytical methods

Analytical techniques we use include NMR, FTIR, HPLC, LC-MS, GC-MS, TLC, ICP-MS, Gravimetry, UV-Vis, Titration, Melting Point, Organoleptics.

Yes, we verify every batch of every product. You can view independent third party lab analysis and download copies of reports on every product listing under the tab titled “Third Party Analysis”:
Video Walkthrough

Regardless of what vendor you use, you should always request evidence of independent testing. Anything coming from a manufacturer or Chinese trading company is a no-go. Look for accredited domestic laboratories that have tied their name to the lab report and who would be liable if the report was false.

Keywords: 3rd party test, third party test, do you do 3rd party testing, where can I get copies of 3rd party lab results

Third party testing helps assure you are getting exactly what you paid for. A vendor can tell you whatever they want but if an independent third party registered lab is certifying it, what they say will carry more weight.

Let’s go into detail about what that means. A third party lab is a lab that is not run by the vendor or the manufacturer (first and second parties). The third party lab should also be independent, meaning they are not controlled by the other parties and have no conflict of interest about the results of analysis.

It’s important the lab is reputable. If the lab doesn’t know what they’re doing or cuts corners it means their analysis might not be valid. There is a lot of fraud in the analytical chemistry industry, and it’s important to work with companies that value integrity and ethics. We’ve seen unethical labs ask their clients what they want the results to say, before they even get a sample in.

We work hard to assure our contract labs are both ethical and use well validated analytical methods.

There may not be a noticeable difference between ≥99% and ≥95% pure products. However, this difference in purity can be a problem if you don’t know what’s in the impurity. Raw ingredients are produced by synthesis or extraction. So the impurities could contain residual solvents, byproducts or side products from production. In some cases impurities can be toxic, so it’s important than any relevant toxic residuals are tested, including heavy metals, pesticides, mycotoxins, microbes, etc. However impurities cannot be fully eliminated, it is impossible to make something 100% pure, even tap water has low levels of toxic heavy metals. It is also difficult to characterize every byproduct and side product of production and some impurities are just too small to measure. But impurities can be minimized. For that reason the highest standard of chromatographic purity in the pharmaceutical and nutraceutical industries is ≥99%. Whenever possible we use ≥99% raw materials, if this is not possible at production scale we use the next best option (e.g. ≥98%, ≥95%) and make this publicly known on our COAs. Where appropriate we test for specific toxins, contaminants and byproducts.

Quantitative (purity) analysis reflects mass purity, that is the proportion of mass of a sample that is the analyte, however this is difficult to measure directly. For that reason proxies like chromatographic purity are used. If you see a purity report on our products it is most likely an HPLC (High Performance Liquid Chromatography) report. HPLC is the most popular quantitative technique and it is an industry standard for quantitative analysis.

Chromatographic purity is nuanced and depends on the extinction coefficients of analytes, impurities and wavelength of light used. So it is not equivalent to mass purity. However, with a good reference standard, good methods and a relatively pure sample, chromatographic purity is a reliable approximation for mass purity and hence is used for most purposes.

An HPLC report is usually not a single precise measurement of chromatographic purity, because for many reasons the measurements will vary between injection runs. Instead reports are usually the mean of several (≥5) injection runs with an acceptable measurement error and variance. Our labs ensure measurement error is less than ±2% and confidence is greater than ≥95%.

For a more thorough explanation of potential sources of error please see the following StackExchange thread:
https://chemistry.stackexchange.com/questions/68041/hplc-lab-report-why-is-weight-purity-sometimes-over-100

When we decide to carry a product we use our contacts and industry resources to search for suppliers. Once we compile a list we begin the vetting process. From the most reputable we request samples. If the samples pass verification we request additional samples. If the samples are consistent we make a larger order.

Once we receive a raw material we quarantine it and evaluate it organoleptically. If it appears free of adulteration and contamination we send a sample to an accredited independent third party lab for analysis. Our analytical methods are derived from the scientific literature where possible or else developed by PhDs in analytical and organic chemistry. If the lab reports match our specifications we OK the product for production.

If any of that process fails we start all over.

Our raw materials and ingredients are sourced from countries all over the world, including the United States, Canada, Mexico, Italy, Germany, India, Indonesia, China and more.

There is concern about non-Western manufacturers whose regulations are less strict, such as China. It’s important to note the food and botanical ingredient market is thoroughly globalized and that’s not inherently a problem provided correct quality control procedures and precautions are taken, including third party analysis. We encourage you to always demand evidence of third party analysis from your supplement provider.

Yes we do, if you’re interested in a custom product, white labelling or wholesale account please contact us and we’ll see what we can do for you.

Proper measurement is important. Some ingredients can be dangerous when mishandled. We also recommend you measure your product on receipt to confirm total weight or volume.

Powders:
Scoops measure volume and scales measure mass. We strongly recommend you do not rely on a “microscoop” as the density of powder can vary.

We recommend using a precise milligram scale. Milligram scales with a precision of ±3mg are available on Amazon.com for <$20. Please read the following article to learn more about scales and precision:
http://www.concretecountertopinstitute.com/blog/2015/05/precision-measuring-concrete-countertop-mixes/

Once you have confirmed the total powder weight you can create a solution for more accurate volumetric measurement. See the question below on how to make a chemical solution.

Solutions:
Solutions are measured by volume. We recommend using a graduated beaker or pipette to measure volume.

Please review the following guide on how to prepare a chemical solution:
https://www.sciencecompany.com/Preparing-Chemical-Solutions.aspx

Glossary, basic terms to understand

Selecting an adequate solvent

If you do not select an adequate solvent your solute will precipitate out of solution or lack uniformity, making handling difficult. The best way to verify a solvent is adequate is through trial and error solubility analysis.

Selecting your concentration

Solutions are easier to make and handle at lower concentrations. If you saturate a solution the solute may precipitate out of solution thus ruining the uniformity. Changing the pH or temperature of your solution can also result in precipitation.

Solution Example: Using mass by volume (m/v)

Formula
The formula for mass by volume (m/v) is: [Mass of solute (mg) / Volume of solution (ml)]

Example
A 10mg/mL NaCl solution has 10 milligrams of sodium chloride dissolved in 1 ml of solution.

Procedure

1. Select a concentration for your solution e.g. 10mg/mL.
2. Select a total volume for your solution e.g. 50mL.
3. Weigh out your solute by multiplying the concentration by total volume e.g. 10mg/mL * 50mL = 500mg.
4. Select an adequate solvent for your concentration.
5. Pour your solute into your solvent and mix.
6. The solute should fully dissolve and the solution should become transparent. If there is sediment or visible particles then the solution is not uniform.

Notes:

1. The procedure above is simplified. Simply measuring 50mL of solvent and adding 500mg of solute introduces error because adding the solid will change the final volume of the solution. The more correct procedure would be to mix solute with ~80% of your solvent and then add solvent until you reach your desired volume of 50mL.
2. The most common causes of precipitation include selecting an inadequate solvent, selecting too high a concentration, not using adequate measurement equipment (milligram scale, graduated beaker), mixing multiple solutes together (which will affect pH and lower solubility).
3. We recommend against heating or incubation, as our products are novel and this can cause an unintended chemical reaction. The solute will also precipitate out as it cools down.

Precipitation and Suspension

What if your solution precipitates? You have a few options. If you selected too high a concentration you can add more solvent or a cosolvent and lower the concentration.

Another option, if the precipitation is minor, is to suspend the precipitate temporarily by agitating (shaking well, stirring vigorously) and then make your volumetric measurement. This will have some error, dependent on the level of precipitation and uniformity.

Several of our premade solutions can precipitate slowly and we indicate this by instructing to shake well before administration on the product label.

We do not provide scoops or scales to measure powder. We recommend using a milligram scale to measure powder as a volumetric scoops will be inaccurate. You can purchase a milligram scale on Amazon for ~$20.

All solution and solvent products come with a graduated pipette measuring up to 1.0mL.

Most of our powder products are sold in increments of 1000 milligrams (mg), that is 1 gram (g). There are 70,000 grams in the average size person. So a single gram, even with the vast range of powder densities, will be a small amount. Less than a tablespoon.

It’s important to be careful when working with milligram quantities of active ingredients, be sure to use appropriate equipment such as a milligram scale and weigh boats.

Besides the additional labor, materials and packaging, solutions require additional QC procedures. For comparison, to analyze a powder product, you only need to submit a single sample for analysis, even if the batch is 1000+grams, provided the batch is uniform and the sample is representative of the whole.

Solutions however cannot be aggregated into a single sample because that would tell us nothing about the consistency of individual bottles. So to verify 1000 bottles of solution you would need to test each one.

Instead we follow the industry standard practice of random sampling. Each lot of solution is sampled and we sample from different stages of the fill process to confirm there is no anomaly at any stage. But this can still be several tests per 1000 bottles and each analysis costs $150-350.

When dealing with botanical extracts there will be variance between the plants and therefore the final extract. This is why analysis and testing is so important.

However even if you are dealing with a highly refined ≥99% pure raw material is it still possible for there to be differences in color, texture, odor, taste and even biochemical and pharmacokinetic properties between batches. This can be explained by differences in polymorphy i.e. the crystal structure of a substance. For example, sand and glass are made of the same molecule (SiO2), but have very different properties.

Several factors influence polymorphy, including the rate of change of temperature, pressure and reactants during synthesis. The study of polymorphy is a critical discipline in its own right, integral to the application of chemistry, including materials science and medicine.

So, if you notice a slight difference between batches of products, it’s normal and nothing to worry about.

Let’s take altitude for a moment. Due to the second law of thermodynamics entropy is always increasing. As a result the active chemical molecules of a product are always degrading, albeit slowly. Eventually there will be a measurable decrease in potency. This can take several years with proper handling and storage. Unless stated otherwise the minimum shelf life for our products is 3 years after the date of manufacture. The date of manufacture is stated on the product label, labelled as “MFG”, next to the LOT #.

Unfortunately we can’t provide a more precise answer. True shelf life is variable and in most cases little data is available. FDA regulations require that no shelf life is given for a dietary supplement unless data can substantiate it. Rather that lie to you about the expiration date we’re just telling you how it is. Shelf life decreases with exposure to heat, moisture, oxygen and sunlight, which can create free radicals and break chemical bonds. Shelf life can be extended by deep freeze (-20°C or -80°C). A powder ingredient in deep freeze could have a shelf life in excess of 10 years with minimal degradation. It is not recommended to store a liquid, oil or solution product at anything below room temperature because this will alter the solubility properties and maybe precipitate the mixture, rendering it non-uniform and difficult to measure without resuspension.

We provide proper storage instructions on each product listing and on product labels for each product. Generally, store in a cool, dry place away from heat, moisture and sunlight.

You can handle our products like any other supplement. We can provide MSDS for each product on request.

It’s possible for liquid products exposed to low temperature to freeze. For example, during cold months in high latitudes, water-based products can freeze during transit. Some solvents have high freezing temperatures so they can freeze above water’s freezing temperature. If your product froze and the bottle didn’t crack it’s OK, it just needs to be warmed to room temperature. Some products can precipitate out of solution if exposed to low temperature. If that happens you can run the bottle under warm water and shake vigorously before administration to re-suspend and re-solve.

Every molecule has its own unique decomposition process. But let’s zoom out for a moment to provide a general understanding. Due to the second law of thermodynamics entropy is always increasing. On a long enough timescale most molecules are thermodynamically unstable. The molecules in our products are always degrading, albeit slowly. Eventually there will be a measurable decrease in potency. This can take several years with proper handling and storage. Changing the temperature of storage will affect the rate of degradation.

Let’s go over common scenarios.

1. If a product is exposed to lower than recommended temperature there will be no increase in rate of degradation, with the exception that a solution product may precipitate and thus lose uniformity.
2. If a product is exposed to higher than recommended temperature the rate of degradation will be accelerated. For illustration let’s say a product requiring room temperature storage is exposed to 115°F, in that case there may be an increase in the rate of decomposition but this may not be measurable without months of continued exposure. Meaning you could leave a product in heat for a few days and if after it is properly stored the shelf life will still be years.
3. If a product requires cold temperature storage, such as a deep freezer at –20°C, then the risk of degradation from high temperature exposure depends on the degree and duration and the presence of oxygen, moisture and sunlight. Oxygen, moisture and sunlight all produce free radicals and break chemical bonds that can accelerate degradation. Even so, less than 24 hours of human-tolerable temperatures will not substantially degrade any of the products we carry.

Some of our liquid solution products are solved in solvents that can slowly evaporate through dropper caps e.g. ethanol. To prevent evaporation and improve long term storage we use air-tight polycone caps for these products. For convenience, so you can still measure the solution we include a complimentary 1mL pipette with these non-dropper cap products. Your liquid product should always have either a dropper cap or a 1ml pipette for measurement.

You can determine the date of manufacture of your product by reviewing the batch specific lab report which is dated with the product manufacture date. To find your lab report, head to your product’s listing page on our website and open the “Batch Purity” link under the “Third-Party Analysis” tab. You can then match up the lab report using the “Lot Number” found on your product label. All lab report titles contain a number which will correspond to the lot number on your product label and a date when the lab analysis was conducted. This date can be used as the date of manufacture.

In terms of potency and purity, there is no difference between a powder and a solution. The powder is the purified form of the compound, the solution is this powder dissolved into a solvent. We offer both forms for the buyer’s preference. In terms of stability, a powder is more stable than a solution for a variety of reasons, primarily the increased surface area of each molecule in solutions versus a crystalline solid. So a solution is more susceptible to degradation and will degrade faster than powder if exposed to heat, light, oxygen, moisture, etc. Solutions are generally long term, less stable than a powder however we go to extreme lengths to ensure we produce the most stable solutions possible and we stand by our shelf-life guarantee of 2 years from the date of manufacture if stored properly. In reality under optimal conditions a solution can last much longer than this before it begins to degrade.

Yes, please find our Refund, Return & Exchange Policy on the following page:
Refunds, Returns & Exchanges

All orders are held for 1 hour to allow for modification. After this time we cannot guarantee we can intercept an order.

We can make the following modifications to your order:

• Shipping address change
• Shipping service change
• Substitute a product
• Remove a product
• Add a product
• Cancel order

To modify an order please submit the following form:
Modify My Order

All orders are held for 1 hour to allow for cancellation. After this time we cannot guarantee we can intercept an order.

If you are a registered user please find your order on the Order History page and then select the Cancel or Request Cancel button. If this is not possible please contact us immediately. We will do our best to accommodate you.

For registered users:

1. Login
2. Select the Orders tab from your Dashboard
3. Find your most recent order
4. Select Cancel or Request Cancel
5. Enter your reason for cancellation
6. Submit

Please contact us immediately. Once your claim is verified we will ship the correct item(s). We will also provide a prepaid return label to return any wrong item(s).

It is possible your email was entered incorrectly. It is also possible your order was not successfully paid. Please contact us immediately.

Please mention you have placed an order recently but have not received an order confirmation email. Please also provide identifying information to look up the order, like your name or address.

We consider customer satisfaction our top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you.

You can place an identical order to one you have already placed and paid for. You may see an error message that will prevent you from doing so initially if the original order has not yet shipped, this is a safety feature to ensure that you are aware you are placing a duplicate order and not doing so by mistake. The error message may direct you to contact our support team, please do so and they will be able to assist you in getting your order placed.

We are required by law to apply sales tax to some orders based on a number of factors, usually the tax policy of the location the order is shipping to. We would recommend reviewing your local state taxation laws to confirm whether or not sales tax may be applied to your order and at what rate.

Please visit the following page to reset your password:
https://botany.bio/my-account/lost-password/

If the system doesn’t recognize your login email it’s possible you used another email, incorrectly entered your email or checked out as a guest and never created an account.

Unfortunately we are unable to accept payments sent via PayPal. This is not by our choice. As a general policy, PayPal has made a willful choice to not work with the majority of supplement vendors. While some smaller vendors in and out of our industry are able to offer PayPal, it is only because they have not triggered PayPal’s internal audit thresholds. We encourage additional questions or feedback regarding this policy to be directed towards PayPal’s customer support team.

Unfortunately we are unable to accept payments sent via Amazon and Stripe for the same reason we cannot accept payments from PayPal. We encourage additional questions or feedback regarding these policies to be directed towards the respective customer support teams of those companies.

We provide several credit card payment processors. Some of them do accept prepaid cards, if they are tied to your billing address details and allow online transactions. This is described in more detail on the checkout page when you select a payment method.

We’re very sorry about this. It pains us the payment process is not simple. Unfortunately the payments industry is an oligopoly of entrenched interests. Our products are considered “high risk” and it is not possible to use a retail payments processor like PayPal, Stripe or Amazon.

Imagine a world where to pay your friend $10, you have to give some middle-man $10, he takes $1 for himself, puts $1 in a box “for safety” and one week later gives us $8. Every now and then the middle man runs off with the money. That is the gist of the high risk payments industry.

The truth is more complex, with more fees, more middle-men and more headache. For this reason and others we encourage you to learn about digital currencies which allow you full control over what you can or can’t do with your money. Please visit the following page to read our Bitcoin beginner’s guide:
https://botany.bio/beginners-guide-to-bitcoin/

Our checkout prices are denominated in USD ($). Prices may be displayed in your local currency if our multi-currency system is enabled.

Pending (pre-authorization) charges are a way for the processing bank to confirm your account has a positive balance. This is useful in the services industry for example where tips are processed separately. Pending charges can be for an amount between 20% and 130% the order total, so they may not match the order total. They will disappear in 1-3 business days.

If your card payments are not going through at all but you are seeing these pending charges, it typically means your billing address does not match the one you entered on checkout or your bank is blocking the transaction. Please call your bank to confirm the billing details and make sure they are not blocking the transaction. If it still doesn’t go through please contact us.

This usually means the transaction has timed out. This is typically due to not sending funds for the payment, not sending enough funds, or sending the funds after the timeout or without enough TX fee to confirm in time. If you wish to make a purchase, you will have to make the purchase again using our checkout page. Please make sure to read all email alerts from our system as they inform you every step of the transaction. Please review the following article and make sure to include a TX fee that is likely to be confirmed quickly:
How to Select a Bitcoin Transaction Fee

There are however a few exceptions:

1. Double check your transaction numbers and payment addresses, a common error is creating two transactions then paying for one and not the other. Make sure to check the payment ID’s are to the payment addresses you sent to.
2. If you are sending your coins from an exchange they may not have sent the funds yet. So please check with your exchange to see if it was processed; if it was, you can provide us with the blockchain txid and we can look for it, as long as it was sent to our wallets.
3. If you are sending from a wallet that is not synced, you will have to wait for the client to catch up and then send the payment. If it does send, you can provide us with the txid and we can look into it, as long as it is sent to our wallets.

Unconfirmed Transactions
If you don’t know what a Bitcoin “Confirmation” is please see here:
​https://www.buybitcoinworldwide.com/confirmations/
If your coins have not yet confirmed (such as if you didn’t pay any/enough TX fee), you will need to wait for the transaction to confirm or be dropped from the network. This can take several weeks. There are ways to increase the transaction fee so miners accept it:
​https://bitcoin.stackexchange.com/questions/49723/replace-by-fee-vs-child-pays-for-parent
It is also possible to pay miners directly to accelerate confirmation:
https://pool.viabtc.com/tools/txaccelerator/
When the transaction confirms you will receive an automatic email confirming we’ve received the funds. If you haven’t received an email 8 hours AFTER your coins confirm, please contact us.

Reclaiming Funds
Our system allows you to reclaim funds in the event that insufficient or excess funds are sent. However, we cannot process a refund until the transaction confirms.

Unfortunately no, once a transaction is processed we can’t change it without incurring additional fees. You can use the code on your next order.

Unfortunately no, once a transaction is processed we can’t change it without incurring additional fees. We apologize for any inconvenience.

At this time we do not have any ongoing discount promotions. However, when you join our newsletter you will be the first to know about new promotions, products and updates. We will also send you a 10% off coupon for your first purchase.
Botany.Bio Newsletter

MESH is a digital wallet provider available to U.S. based customers with a focus on security. Using MESH, customers can complete payment on our website using a credit card. MESH offers a secure way to pay merchants in person or online, we recommend visiting their website for more information: https://mymesh.money/

We strongly advise against doing this. If there is any problem with your order, if it hasn’t shipped, been received, is damaged, incorrect etc… We will do everything we can to ensure the issue is resolved to your satisfaction. We always guarantee every customer will receive their order or their money back. If in the meantime the credit card company is contacted and becomes involved, this complicates things immeasurably and may prevent us from being able to resolve your issue. As with all problems we highly suggest contacting our team first, if you don’t immediately hear back, please be patient. You will receive a response.

Order history is only available for registered users who have created an account. Orders placed as a guest will not be shown in your account.

To view order history please Login:
https://botany.bio/my-account/

Then visit the Orders tab on your My Account dashboard:
https://botany.bio/my-account/orders/

Yes, you can find our shipping and returns policy here:
Shipping & Returns

For the time being international shipping is disabled.

We ship from the Central Coast of California.

Please review our shipping policies for more details about estimated shipping times:
Shipping Policy

This depends on the courier, service and destination. The fastest way to find out would be to add products to your cart and go to the checkout page.

We primarily use USPS. We also offer some services by UPS, Fedex and DHL. Please visit the following page for more details:
Shipping & Returns

Yes we do. We offer free USPS First Class Mail (2-8 day transit) shipping on all USA orders.

USPS services will ship to USPS P.O. boxes. Fedex and UPS will ship to their respective mailboxes.

Yes we do. If you’d like to know more about how to format a military address for our couriers please read the following guides:
https://stamps.custhelp.com/app/answers/detail/a_id/774/~/how-to-send-apo%2Ffpo-military-mail
https://www.shipitapo.com/personal/apo_fpo_guide.php

Military addresses are typically overseas but still use the United States as destination country. Please do not use a foreign nation as the destination country or there is a high chance of losing the package.

There are three Military “States”:
AA, which stands for Armed Forces (the) Americas
AE, which stands for Armed Forces Europe
AP, which stands for Armed Forces Pacific

And three “City” equivalents:
APO, which stands for Army Post Office
FPO, which stands for Fleet Post Office
DPO, which stands for Diplomatic Post Office

Based on these constructs, a typical Overseas Military Mail address looks like this:

Name
Postal Service Center + Identifier
APO, AP ZIP

or

Name
Postal Service Center + Identifier
FPO, AP ZIP

Your order should ship within 1-3 business days. If there is an issue we will notify you.

Please review our shipping policies for more details about estimated shipping times:
Shipping Policy

Typically if there is an issue we will notify you. If not please contact us.

EChecks:

Please allow eCheck orders 3-5 business days for processing and verification. This is for security and fraud prevention purposes.

Large & Special Orders:

Large and special orders may require additional processing, we will notify you within 3 business days if this is the case.

Backstock Orders:

We mark product listings out of stock as soon as possible to prevent backorders but there are logistical and technical reasons why the website may not update in time. In that case we will alert you within 3 business days and explain when we expect a restock. You will have the opportunity to cancel all or part of your order and have the instock items shipped separately.

Please review the following page for estimated delivery times:
Shipping & Returns

Unfortunately no. We offer USPS Priority Express shipping for USA orders which is the fastest service USPS provides. For most packages this takes 2 – 3 business days with delivery confirmation and tracking.  Estimated arrival time is NOT guaranteed, and is only accurate about 70-80% of the time.

While it’s true USPS Priority Express has a 2-day refund guarantee. We will not refund if the package is late. We would like to offer this but USPS makes it difficult to claim a refund, usually requiring phone calls and several weeks of follow up.

Our packaging is nondescript and there are no markings that suggest the contents. The shipping label does not mention BOTANY. We can also remove product labels for discretion, if you request this on the checkout order notes.

We use plain shipping materials including padded envelopes, mailer boxes, zip lock bags, and USPS flat rate packaging:
https://www.uline.com/BL_1255/Uline-Bubble-Lined-Poly-Mailers
https://www.uline.com/BL_1403/Literature-Mailers-White
https://store.usps.com/store/results/shipping-supplies-flat-rate/_/N-1bzu2g5

Yes we will send you a tracking number as soon as the order ships within 1-3 business days and provide regular email updates on the tracking status from then on.

You should start receiving tracking updates via email within 1-3 business days of your order being paid.

To look up your order tracking, please visit the following page:
Track My Order

Alternatively, registered users can find their tracking on their order history:

1. Log into your account
2. Go to the Order History tab
3. View your most recent order
4. Your tracking number will be in the order details

There can be a delay of up to 48 hours in USPS’s online tracking system.

A tracking number that is “not found” means USPS does not have the tracking number in its system yet or the USPS system is down, which happens frequently.

A tracking status of “info received” or “waiting for shipment” means the shipping label has been paid but the package has not yet been scanned in by the post office.

If the tracking says Delivered but you have not received the package there are a few possibilities.

It’s possible the package was received by someone else. Couriers sometimes drop off packages at the wrong address, street or mailbox. It is possible your neighbor, a front desk, receptionist, mailroom, doorman, HOA or colleague received the package.

If you still can’t find it contact the courier, our tracking emails will provide contact information. Couriers will have GPS coordinates for every tracking scan and can tell you where the package was scanned when the status was changed to Delivered. Be sure to have your tracking number on hand.

• USPS Customer Support: 1 (800) 275-8777
• Fedex Customer Support: 1 (800) 463-3339
• UPS Customer Support: 1 (800) 742-5877
• DHL Customer Support: 1 (800) 225-5345

Tip: If USPS delivered your package it will be easier to call or visit your local post office and ask to speak with the Postmaster about your missing delivery.

If you suspect the package was lost or stolen please file a claim with the courier and/or a police report. We typically recommend waiting 1-2 weeks for the package to turn up, usually a neighbor or colleague has it. If it never turns up please get in touch with us and provide proof you filed a claim or police report. We will handle this on a case by case basis and may require you to sign a legal affidavit to submit to our insurance company, so we can issue a free reship.

We will not keep your payment if you never receive the goods. If package tracking stops updating for over 15 days domestically, we will review the case for a reship.

We offer at least 1 free reship. If the second shipment fails we will consider options including changing destination address, changing shipping service and issuing a refund.

If the issue is customs we can typically improve the odds of passage by changing the shipping service or courier.

All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately with photographic evidence. Once adequately verified we will ship a replacement.

Broad spectrum CBD extracts are similar to full spectrum CBD extracts in that they contains a natural spectrum of other cannabinoids besides CBD that are naturally found in hemp. The difference is that broad spectrum CBD extracts have had all of their Tetrahydrocannabinol (THC) removed. They are THC-free.

Typically it’s not possible to remove THC until the hemp extract has been refined by distillation so broad spectrum CBD extracts are typically free of other phytocompounds of hemp such as terpenes, flavonoids (cannaflavins), aldehydes, etc. Distillates are are not worse per se, they are useful in product formulation, it’s just a tradeoff that makes this type of extract different. A broad spectrum CBD extract can include common phytocannabinoids such as CBD, CBDV, CBG, CBC, CBN, THCV, etc. but not THC and not other phytocompounds unless they are added in later through product formulation.

Under the 2018 Farm Bill, CBD is federally legal if derived from hemp plants with less than 0.3% THC by dry weight and produced according to certain regulatory standards. Our products comply with these guidelines. To learn more about the legal climate surrounding CBD and hemp, click here. 

Link: https://www.brookings.edu/blog/fixgov/2018/12/14/the-farm-bill-hemp-and-cbd-explainer/

Cannabis is a genus of flowering plants in the Cannabaceae family consisting of three primary species: Cannabis sativa, Cannabis indica, and Cannabis ruderalis. The terms “hemp” and “marijuana” are colloquial classifications of these plants that have been adopted into our culture and explained below – they are not scientifically legitimate nomenclature for any species of the cannabis plant. 

Hemp is a legal term used to classify varieties of cannabis that contain less than 0.3% THC by dry weight, with wide industrial and physiological application.

Marijuana on the other hand is a term used to classify varieties of cannabis that contain more than 0.3% THC by dry weight, and which can induce psychoactive effects on the user. 

While marijuana (cannabis varieties with >0.3% THC by dry weight) remains federally prohibited, hemp and hemp-derived cannabinoid products have been federally legalized under the 2018 Farm Bill. All hemp-derived cannabinoid products we sell comply with these federal guidelines. To learn more about the differences between cannabis classifications in the law and culture, click here.

While tastes vary from person to person, we can say our CBD and hemp related products consist of various cannabinoid extracts dissolved in organic flavorless coconut-derived MCT oil. Hemp extracts have a distinctive flavor profile that some might find offensive. Fortunately the quantity of product needed for an effective dose is low and any taste will subside quickly. Our products can also be mixed with food and drinks to mask the taste.

Our hemp is sourced from pesticide-free family farms in the USA. The aerial parts of the hemp plant are harvested, dried, finely ground and extracted using ethanol extraction. At every stage of the extraction process samples are submitted for analysis to third party independent laboratories to ensure the product is free of harmful contaminants including residual solvents, toxic heavy metals, pesticides, microbial pathogens, mycotoxins and more.

We make every effort to ensure our products are sourced, distributed, and sold in environmentally responsible ways. This includes using packaging that is environmentally degradable.

Our THC-free products do not contain a detectable amount of THC. Our full spectrum products contain full spectrum oil that contains less than 0.3% THC. While these quantities are far lower than the amount detectable on most drug tests, we cannot provide any guarantees regarding drug test results when using any of our products.

Our products, manufacturing methods, and facilities do not contain, utilize, or involve animal products. Our products do not contain gluten in any ingredient, though we cannot legally guarantee its absence. We do not use genetically modified ingredients and our oil products use certified organic coconut MCT oil as a carrier.

We use ethanol extraction. Alcohol extraction of cannabis has been done for centuries. Cannabinoids have excellent solubility in lower alcohols such as ethanol and isopropanol, provided that the water content of the alcohol is low. While many lower alcohols can be used for efficient extraction of cannabinoids from cannabis, ethanol is the preferred solvent, since it is non-toxic and used in food. Typically, the cannabis is put into a filtration device, and room temperature or slightly colder ethanol is passed through. The ethanol must dehydrated to dissolve the cannabinoids effectively: higher amounts of water reduce the solubility of the cannabinoids and lower the amount extracted. At 80 proof (40% alcohol), very little oil is extracted, due to the much lower solubility of cannabinoids in this water-heavy solvent system.

After extraction, the ethanol is evaporated leaving the cannabis oil as a residue. Heat and vacuum are then applied to remove residual ethanol. This is a highly effective, albeit inefficient process. The end result is a concentrated hemp extract oil containing most of the phytocompounds including cannabinoids, terpenes, flavonoids (cannaflavins), aldehydes and more. This extract is usually ~50-80% phytocannabinoids by weight.

Additional refinement can be done via distillation to remove non-cannabinoid components resulting in an extract that is ~80-99% phytocannabinoids. Finally, the distillate can be further processed to remove specific components like THC to create a broad spectrum distillate or non-CBD components to produce CBD isolate.

Let’s back up. Hemp, the plant, has several components with therapeutic value. The most famous are cannabinoids (specifically CBD and THC) and terpenes. There are also cannaflavins, flavonoids, aldehydes and more.

• Botany’s IsoEx oil is pure CBD infused in MCT oil. This is chemically isolated CBD which has been refined to be ≥99% pure, there are no other active components. It is THC free.
• Botany’s DistEx oil is a distilled extract of hemp containing only cannabinoids, including many minor cannabinoids like CBDV, CBG, CBC, CBN, THCV and more, infused in MCT oil.
  • Botany has two variants of DistEx oil. DistEx Full Spectrum and DistEx Broad Spectrum.
  • DistEx (Full Spectrum) contains a full spectrum of cannabinoids including natural trace amounts of THC, under the legal limit.
  • DistEx (Broad Spectrum) is similar except it has had all the THC removed and is THC free.
• Botany’s NonEx oil is a non-distilled extract of hemp containing all of the components previously mentioned (cannabinoids, terpenes, cannaflavins, flavonoids…) infused in MCT oil.

To further confuse things many companies add artificial terpenes to their CBD products to make them more similar to a non-distilled extract. Botany does not do this.

Botany offers these different types of CBD extracts in several concentrations for convenience. The higher concentrations tend to be more popular. However because NonEx (non-distilled extract) is less refined it cannot be infused into MCT oil in as high concentrations as IsoEx and DistEx.

How much CBD is in each product?

All of Botany’s CBD oil products (IsoEx, DistEx, NonEx) are standardized and sold by their CBD content. Botany does not standardize the content of minor cannabinoids, terpenes and other components. So each of the following products contains 1000mg (1g) of CBD:

• CBD IsoEx Oil – 1000mg
• CBD DistEx Oil – 1000mg
• CBD NonEx Oil – 1000mg

Note, each product may contain varying amounts of other components e.g. CBDV, CBG, CBN, terpenes. You can look up specifically how much of each measured component is in your product by looking up the lab testing for the lot number on your bottle on the product listing.

Does that clear things up?