If the tracking says Delivered but you have not received the package there are a few possibilities.
It’s possible the package was received by someone else. Couriers sometimes drop off packages at the wrong address, street or mailbox. It is possible your neighbor, a front desk, receptionist, mailroom, doorman, HOA or colleague received the package.
If you still can’t find it contact the courier, our tracking emails will provide contact information. Couriers will have GPS coordinates for every tracking scan and can tell you where the package was scanned when the status was changed to Delivered. Be sure to have your tracking number on hand.
- USPS Customer Support: 1 (800) 275-8777
- Fedex Customer Support: 1 (800) 463-3339
- UPS Customer Support: 1 (800) 742-5877
- DHL Customer Support: 1 (800) 225-5345
Tip: If USPS delivered your package it will be easier to call or visit your local post office and ask to speak with the Postmaster about your missing delivery.
If you suspect the package was lost or stolen please file a claim with the courier and/or a police report. We typically recommend waiting 1-2 weeks for the package to turn up, usually a neighbor or colleague has it. If it never turns up please get in touch with us and provide proof you filed a claim or police report. We will handle this on a case by case basis and may require you to sign a legal affidavit to submit to our insurance company, so we can issue a free reship.
